live chat

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                  ,                         Social & Relationships
            Free Live Chat Software. Add Live Chat Software to Website... more

Live Chat

What is live chat? Live chat  is a web service or software that allows business to communicate with their customers in real time. This feature is typically embedded into the company's website to provide customer and sales support. The business... more

Live Chat

Heather Nelson | Live chat is becoming an increasingly popular tool for a variety of different websites but it is espeicially important for websites dealing in ecommerce. Customers want instant feedback during their shopping experience online, just like how it... more

Text vs Live-Chat

Heather Nelson | That is a great topic of discussion. I can see and agree with your advantages and disadvantages. I am personally a fan of texting. It is easy and on the go. But I have used live chat often as a consumer and it is nice to be able to explain and inter... more
            JivoChat - Live Chat for Websites
                  ,                         Social & Relationships
            Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!... more
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Live Chat Software for websites to boost sales and decrease support costs.... more

Utilize live chat

Niya Dairo | Lots of customers prefer to chat with someone online rather than calling a business, especially if they are already on your website to make a purchase. Any business running a website or mobile app should make a solid investment into the softwar... more
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            Live Chat Software
                  ,                         Social & Relationships
            Mioot Live Chat Software is a leading Customer Support, chat software software and email solution designed to increase sales, support for business needs.... more

Middle Ground in E-Commerce Live Chat

Tasha Lower | As a young consumer I am much more comfortable with live chats than calling help lines or call centers. That being said, I am often personally put off by a live chat prompt that is too eye catching or that pops up unprompted. Like a too pushy sales... more

Let's Chat: Do You Need Live Chat for Your Business?

Kathi Furman | Use these pros and cons to determine if live chat can improve your customer satisfaction rates.... more

Why You Need Live Chat Support for Your E-Commerce Site

Madeleine Helme | Live chat tools offer e-commerce sites a number of benefits. Read on to discover why you need live chat support for your e-commerce site.... more

Texting vs. Live Chat: Which is the Best Choice for Customer Communication?

Kathi Furman | Texting and live chat are strong customer communication techniques for businesses. Deciding which is best depends on which appeals to your customers.... more

Be a Better Buyer: Tips for Buying Live Chat Software

Kathi Furman | Customers want answers to their questions instantly. So many marketers are buying live chat software to make this happen. So how do you pick the right one?... more

Should you integrate your knowledge base with live chat?

Hailee Franco | I use to work for a tech company, one that had an extensive knowledge base filled with tutorials, articles, FAQs and more. But there was just one problem. We did nothing to promote it and it was difficult for our support team to share articles with... more

Chatbots, Native Advertising and the Future

Ashley Kaczmar | Chatbots have been popping up all over. They're the hottest craze in the digital marketing world. They have a lot of potentials that are still undiscovered.... more

"The goal is to create technology that just delivers a simple value"

Lisa Callahan | Ross Mayfield, you Silicon Valley master, you. Did you guys know that besides being CEO of PingPad, he also helped LinkedIn acquire Slideshare? And a few other "serial entrepreneur" stunts, as you can read more about here . Well, he talke... more

What a Food Delivery Service Can Teach You About Customer Service

Hailee Franco | One marketer ordered Blue Apron and soon discovered that his company and yours needs to be more like them, especially when it comes to customer service.... more

City Wide Web: How IoT Will Change Urban Living

Lisa Callahan | From automated public transport to utility monitoring, IoT is making metro areas a lot more high-tech. Talk about street smarts.... more

Create a Budget that Drives Growth

Kathi Furman | As a responsible business owner, you can’t choose a random amount of money for future expenses. There are factors to consider when creating a budget.... more

Crafting a presentation that is eye-catching and informative

Gregory Samsa | Presenting data in a way that can be both eye-catching and to the point can be a daunting task no doubt. Often enough presenters will pack way too much information into slides or printouts, leading to the loss of interest from the audience. It is im... more

Learn the Churn: Predictive Models that Breed Loyalty

Lisa Callahan | Not every website visitor is a subscriber, and some may never convert to one. These stragglers can send your churn rate skyrocketing.... more

Display and native advertising: what's the difference really?

Ashley Kaczmar | "Zemanta’s Technology paired with Outbrain’s Interest Graph to Put Native Advertising on the Same Scale as Display." I think this is interesting. In my opinion, native advertising is a form of display advertising. Yet,... more

Given unlimited funding, RingDNA's CEO would focus on content. What would you focus on?

John Shieldsmith | In this interview , RingDNA's CEO, Howard Brown, says he would use an unlimited budget to focus on hiring more people to create awesome content. Furthermore, he says he would focus on testing and measurements.  What would you focus on if y... more

What Elite Marketers Know About Feedback and Chat in 2017

Ashley Kaczmar | Feedback and chat solutions provide ways to manage communications between a brand and its customers while also collecting information from these customers.... more

Ch...Ch...Change: How One Expert is Revamping His Social Channels

Hailee Franco | For a lot of marketers, "change" is a dirty word, like "new software" or "staff meeting." But does it need to be? When it comes to his social channels, no.... more

5 Ways to Boost Online Conversion Rates

Madeleine Helme | Whatever the conversion rate on your e-commerce site, there is always room for improvement. Here are a few different types of tools you can use.... more

How is Conversational Commerce Changing the Way We Buy and Sell?

Madeleine Helme | Conversational commerce is well on its way. Start thinking about how you can implement conversational commerce in your business.... more

8 Ways to Create a Personalized Web Experience

Kathi Furman | Customers are businesses’ main focus, and personalized web experience shows customers you are paying attention to their actions, wants, and desires.... more

Chatbots vs. Humans for Conversational Commerce

Madeleine Helme | What is the best method of communicating with customers over messaging apps? Let’s consider some of the pros and cons of chatbots.... more

Lets Talk About Trust Baby

Hailee Franco | Do your customers trust you? If you don't have an answer then chances are they don't, but you can earn their trust with these tips!... more

Flow vs. Collaboration: Be a Productive Powerhouse

Tim Ziegler | We live in a super-hyper-connected world. And it’s great, right? Collaboration is the name of the game.... more

Questions to Ask When Choosing Sales Tech

Madeleine Helme | Whether you're looking at CRM solutions, sales automation technology, or tools for lead generation, be sure to ask these key questions before making a pick.... more

How to Boost E-Commerce Conversion Rates

Madeleine Helme | E-commerce conversion rates are low. Try following these tips to optimize your e-commerce store's conversion rate for better sales and profits.... more

OHM! Creating Content and Social Media Synergy

Hailee Franco | So if your content is constantly running away from your social media, you need to take a good hard look as to why. Then work to create social media synergy.... more

Group Messaging Tips for Team Productivity

Tim Ziegler | Group messaging is one of the most effective tools your team can have. Follow these tips for messaging goodness.... more

Building Relationships: How Social Media Can Help

Hailee Franco | It is time to rethink the way you use social media.If you aren't building relationships are your social platforms then the answer is yes.... more

Millennials and Social Media: The Experts Weigh In

Lana Moore | When it comes to social media which platform should you choose to best market to millennials? We asked the experts to weigh-in. See what they had to say.... more

Solving Your Millennial Customer Service Nightmare

Hailee Franco | I am a marketer and a millennial, meaning I am your company’s worst millennial customer service nightmare. Find out how on MarTechExec.... more

Go Online: A Guide to Choosing an E-Commerce Platform

Madeleine Helme | Your want to set up an e-commerce website but have no idea how to code. You can solve all of your problems with a handy e-commerce platform.... more