Feedback & Chat

 

Answer Me! The Subtle Art of Boosting Survey Results

Kathi Furman | The number of surveys sent has increased so drastically that the majority end up ignored. But brands can boost their survey results with a few tweaks.... more
 

Mixing Mediums: Combining Social Media Marketing with Chatbots

Hailee Franco | Artificial intelligence and chatbots are here to stay. Find out more about combining social media marketing and chatbots in this article.... more
 

SurveyMe wants to come to California

Ashley Kaczmar | SurveyMe recently received $2million in funding. They want to use this funding to help establish offices in California. They say it will them expand further into the US market. Do you think this move is really necessary for them?... more
 

Surveys

Scott Willis |   Surveys are an excellent way to reach into the mind of consumers and find out what you need to do and how to make your service and products better. I like the tips given here and i know there are more good ideas out there to be had. Would... more
 

Live Chat

Heather Nelson | Live chat is becoming an increasingly popular tool for a variety of different websites but it is espeicially important for websites dealing in ecommerce. Customers want instant feedback during their shopping experience online, just like how it... more
 

Chatbot & Facebook Messenger: The Cure-All for Waning Open Rates

Anna Rachel Rich | Summary As customers’ inboxes are increasingly inundated with clutter, marketers struggle to optimize for higher open rates. Mason Wear suggests a strategy that bypasses email altogether — spotlighting chatbots and Facebook Messenger as viabl... more
 

Customerville and Gongos are teaming up

Ashley Kaczmar | "Gongos, Inc. and Customerville have formed a partnership to offer Global 1000 organizations turnkey customer experience solutions, as announced by Gongos' president & CEO Camille Nicita and Customerville founder & CEO Max Israe... more
 
0 Reviews
            polljoy
                  ,                         Social & Relationships
            In-app native surveys and smart rating prompts to drive more 5 star reviews and increase app store ranking... more
 
0 Reviews
Get a Cbox chat box and host fast, convenient real-time conversations on the Web.... more
 
0 Reviews
            Userlike
                  ,                         Social & Relationships
            Live chat software for those serious about customer support. Used by 19,000+ companies worldwide. Help when it matters, where it matters.... more
 
0 Reviews
            UseResponse
                  ,                         Social & Relationships
            Organize online documentation and provide support with customer feedback software, help desk ticketing system packed in one simple solution... more
 
0 Reviews
            tawk.to
                  ,                         Social & Relationships
            tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page... more
 
0 Reviews
            ServiceTick
                  ,                         Social & Relationships
            Get instant, immediate feedback from your customers across any channel using ServiceTick... more
 
0 Reviews
            SatisMeter
                  ,                         Social & Relationships
            SatisMeter helps online businesses collect customer feedback using Net Promoter System (NPS).... more
 
0 Reviews
            Reputada
                  ,                         Social & Relationships
            Frequent customer feedback helps you to be pro-active. Surveys don't work for frequent and timely feedback. With Reputada, timely and consistent feedback is a reality.... more
 
0 Reviews
            Qualtrics
                  ,                         Social & Relationships
            Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.... more
 
0 Reviews
            Pure Chat
                  ,                         Social & Relationships
            Pure Chat has everything small businesses need to offer instant answers on their websites and convert more leads. Find out everything it has to offer here.... more
 
0 Reviews
            Pulse Insights
                  ,                         Social & Relationships
            Our micro survey platform helps clients gain rapid insights from their web and mobile sites to continually drive customer experience and conversion rates.... more
 
0 Reviews
            OpinionLab
                  ,                         Social & Relationships
            Make smarter and faster business decisions to improve the quality and consistency of your CX with OpinionLab. Give your customers a voice from within their customer experience, capture rich context with their feedback, apply advanced analytics to tak... more
 
0 Reviews
            Nicereply
                  ,                         Social & Relationships
            Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.... more
 
0 Reviews
            LivePerson
                  ,                         Social & Relationships
            LivePerson transforms customer care at large brands, by moving analog voice calls to digital messaging and bots.... more
 
0 Reviews
            Leger
                  ,                         Social & Relationships
            LEGER - your world’s local research partner.Integrating deep experience across many business areas including Healthcare, Lottery & Leisure, Tech, CPG, Finance... more
 
            JivoChat - Live Chat for Websites
                  ,                         Social & Relationships
            Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!... more
 
0 Reviews
            GuestComment
                  ,                         Social & Relationships
            Improve the customer experience at your business with better data. Digital comment cards collected through our customer intelligence platform drive revenue.... more
 
0 Reviews
            Moxie
                  ,                         Social & Relationships
            Moxie boosts customer engagement through the facilitation of great customer experiences. Learn more about our suite of customer engagement products.... more
 
0 Reviews
            CustomerGauge
                  ,                         Social & Relationships
            Join the #1 Customer Retention Platform in the World and Never Lose a Customer Again. Easily gather feedback and uncover actionable insights based on NPS.... more
 
0 Reviews
            AskNicely
                  ,                         Social & Relationships
            AskNicely tracks Net Promoter Score on a daily basis and drives word of mouth referrals for your brand.Conventional survey products are the wrong tool for customer feedback - they take too much effort and provide too few responses which come too la... more
 

Be a Better Buyer: Tips for Buying Live Chat Software

Kathi Furman | Customers want answers to their questions instantly. So many marketers are buying live chat software to make this happen. So how do you pick the right one?... more
 

What Elite Marketers Know About Feedback and Chat in 2017

Ashley Kaczmar | Feedback and chat solutions provide ways to manage communications between a brand and its customers while also collecting information from these customers.... more
 

Texting vs. Live Chat: Which is the Best Choice for Customer Communication?

Kathi Furman | Texting and live chat are strong customer communication techniques for businesses. Deciding which is best depends on which appeals to your customers.... more
 

Love at First Ping: Why Chatbot Fever is Waning

Lisa Callahan | In this article, Cleary lists six ways in which chatbots will lose their appeal in the coming years — after the tool's "honeymoon period" comes to an end.... more
 

Chatbots: Wave of the Future or Waste of Time?

Lisa Callahan | Should smaller businesses follow in Facebook's footsteps and create their own chatbots? Henry Foster from Ignite My Company poses the question to experts.... more
 

Message in a Chatbot: How Messenger is Changing Customer Service

Ashley Kaczmar | You know that feeling when you have to make a phone call and you just don't want to. And your customers know that feeling well too. ... more
 

Keep Calm and E-Comm With Chatbots

Anna Rachel Rich | Summary Bots are a game-changer for e-commerce brands — providing improved customer experiences, swifter responses and more intel on customers. Michael Quocon examines how future-focused brands are currently tapping the power of bots to get a leg... more
 
0 Reviews
            Velaro
                  ,                         Social & Relationships
            Velaro is the top-rated live chat software for websites.Learn why leading enterprises trust Velaro to engage visitors in real time.... more
 
0 Reviews
            Talkus
                  ,                         Social & Relationships
            With Talkus, Slack becomes the place for your team to communicate with customers, personally, on your website by live chat or by email, text messaging or phone.... more
 
0 Reviews
            Rocket.Chat
                  ,                         Social & Relationships
            Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework. It is a great solution for communities and companies wanting to privately host their own chat service or for developers looking forward to build and evol... more
 
0 Reviews
            REVE Chat
                  ,                         Social & Relationships
            Cloud based live chat software for online business. Chat with website visitors in real-time and improve online sales conversions. Free 14-days trial!... more
 
0 Reviews
            Pubble
                  ,                         Social & Relationships
            Live Chat with your customers. Try Pubble’s real-time messaging to drive customer engagement. Free for 30 days!... more
 
0 Reviews
            Woxxer
                  ,                         Social & Relationships
            Woxxer - Better Surveys. Better Data.... more