Feedback & Chat


Message in a Chatbot: How Messenger is Changing Customer Service

Ashley Kaczmar | You know that feeling when you have to make a phone call and you just don't want to. And your customers know that feeling well too. ... more

Answer Me! The Subtle Art of Boosting Survey Results

Kathi Furman | The number of surveys sent has increased so drastically that the majority end up ignored. But brands can boost their survey results with a few tweaks.... more

Be a Better Buyer: Tips for Buying Live Chat Software

Kathi Furman | According to Forrester, 44% of respondents believe a live person answering their questions in the middle of a purchase is an important website feature. It is no secret that customers now want answers to their questions instantly. Many marketers... more

What Elite Marketers Know About Feedback and Chat in 2017

Ashley Kaczmar | Feedback and chat solutions provide ways to manage communications between a brand and its customers while also collecting information from these customers.... more

Texting vs. Live Chat: Which is the Best Choice for Customer Communication?

Kathi Furman | Texting and live chat are strong customer communication techniques for businesses. Deciding which is best depends on which appeals to your customers.... more

Mixing Mediums: Combining Social Media Marketing with Chatbots

Hailee Franco | Artificial intelligence and chatbots are here to stay. Find out more about combining social media marketing and chatbots in this article.... more

SurveyMe wants to come to California

Ashley Kaczmar | SurveyMe recently received $2million in funding. They want to use this funding to help establish offices in California. They say it will them expand further into the US market.Do you think this move is really necessary for them?... more


Scott Willis |   Surveys are an excellent way to reach into the mind of consumers and find out what you need to do and how to make your service and products better. I like the tips given here and i know there are more good ideas out there to be had. Would... more

Live Chat

Heather Nelson | Live chat is becoming an increasingly popular tool for a variety of different websites but it is espeicially important for websites dealing in ecommerce. Customers want instant feedback during their shopping experience online, just like how it would... more

Love at First Ping: Why Chatbot Fever is Waning

Lisa Callahan | In this article, Cleary lists six ways in which chatbots will lose their appeal in the coming years — after the tool's "honeymoon period" comes to an end.... more