Customer Experience, Service & Success

 

NextBee collaborates with 3dcart

Ashley Kaczmar | "Shopping cart software leader 3dcart and NextBee Media - a cutting-edge Viral Marketing Software company - announced today a collaborative venture that will bring affordable and technologically superior marketing solutions to 3dcart merchants.... more
 

Freshdesk gets a chatbot

Ashley Kaczmar | Freshdesk has partnered with AmplifyReach to provide a chatbot solution for its customers.  How does this reflect the current trends around chatbots?... more
 

Why Online Reviews Are Top of Mind for 70% of Consumers

Max Schleicher | Online reviews on sites like Facebook, Google, and TripAdvisor shape consumer behavior. ReviewTrackers reached out to a U.S. based consumer panel and found that 70% of consumers read reviews in the beginning of and during the research phase of the... more
 

RESPECT

Leon Miltiadous | An interesting article to read for a small business owner like myself. Establishing Respect with clients is paramount to the success of the business and to delivery a product/service which is of high quality. Mutual trust and professionalism are imp... more
 

How to start a B2B business?

Leon Miltiadous | Thorougly enjoyed reading this article. I am a small business owner and looking to incorporate some of these ideas into my business plan. I have been developing a business plan for a few years now and only recently started to look into B2B pros... more
 
0 Reviews
            Waypoint Group
                  ,                         Social & Relationships
            Waypoint Group is a customer experience management consultancy using B2B account-based analytics to reduce churn & grow revenue with insights via TopBox.... more
 
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            Solvvy
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            Solvvy is the first solution that unlocks all enterprise information to enable delightful, answer self-discovery for customers, while simultaneously providing companies with the powerful, actionable insights of the world’s first “Big Ans... more
 
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            ServiceSource
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            ServiceSource provides purpose built Revenue Lifecycle Management solutions, best-practices and technologies to grow and retain recurring revenue from existing customers.... more
 
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            ReachOut Suite
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            A complete solution to conduct inspections and audits easily for your Business. Eliminate paperwork.Create Checklists. Manage Work Orders. Start Free Trial ... more
 
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            Quantum Metric
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            Customer Experience Management for your multichannel online presence. See how to help your customers while improving your bottom line. Learn more.... more
 
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            LiveZilla GmbH
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            LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats.... more
 
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            iDAvatars
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            iDAvatars - Intelligent Digital Avatars - The Art & Science of Empathy... more
 
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            Helpware
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            Helpware is a reliable outsource team that does your business processes with maximum efficiency and effectiveness... more
 
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            HappyFox
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            Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo... more
 
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            Slaask
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            Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Sign up for Free!... more
 
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            Deskero
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            Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.... more
 
            Dartboard Analytics
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            Dartboard extends your existing tools, CRMs and systems of record by adding powerful reporting and analytics capabilities, and lets you focus on actionability rather than preparing spreadsheets.... more
 
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            ChurnZero
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            ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.... more
 
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            Calabrio
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            Innovative contact center WFO from Calabrio. A single, integrated solution for call recording, quality assurance, workforce management and analytics.... more
 
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            Brand Embassy
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            Brand Embassy helps companies to Acquire, Retain and Grow customers through digital customer service, at scale... more
 
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            Bornevia
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            Bornevia is a SaaS Customer Support CRM that lets businesses setup their own simple & real-time customer service helpdesk able to manage support tickets from online and offline channels easily in less than 3 minutes. Available on either free subscrip... more
 
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We help companies decrease the number of tickets they get, discover ways to efficiently manage support issues, and transform support into a new revenue generating channel.We work with your existing support tools to bring transparency to customer su... more
 
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            Bolstra
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            Bolstra is a state of the art Customer Success Management platform that allows you to engage your customers and drive towards their desired outcomes.... more
 
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            Akita
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            Akita's Customer Success Software helps your Customer Success Manager to monitor account health and customer data to lower your churn rate and increase revenue.... more
 
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            Agent.ai
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            Customer support software that provides in-app mobile chat, analytics, and artificial intelligence (AI) productivity solutions for customers and service agents.... more
 
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            Zuora
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            Zuora's cloud technologies help companies build subscription business models by establishing, cultivating and monetizing recurring customer relationships.... more
 
0 Reviews
            Wise.io
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            Augment and Automate your customer service experience with machine learning tools including smart routing,recommended response, and automatic reply.... more
 
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            Verint
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            Verint solutions capture, distill, and analyze complex and underused information sources (such as voice, video, and unstructured text) to help organizations make timely and effective decisions.... more
 
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            UserVoice
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            Product feedback management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions.... more
 
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            USAN Solutions
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            USAN provides omni-channel customer engagement solutions that can deliver a seamless customer experience and prevent broken customer journeys. Learn more about our Metaphor omni-channel, IVR and contact center platforms, as well as WFM solutions.... more
 
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            Totango
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            Customer Success and User Engagement Management for Online Businesses... more
 
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            Strikedeck
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            Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.... more
 
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            StellaService
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            StellaService helps companies measure, benchmark and improve their customer service, and drive increased customer satisfaction.... more
 
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            SignupLab
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            SignupLab gives you the tools to drive and automate subscription-based B2B sales. Couple of clicks and you get all sign-ups, customers and subscriptions organized in fully automated sales funnel. Get started today by syncing with services like Stripe... more
 
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            Satmetrix
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            Meet Satmetrix NPX, where technology, expertise and data collide to deliver customer experience management (CEM) success.... more
 
            Primary Intelligence
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            Primary Intelligence delivers outcomes for B2B marketing, sales, and product leaders through Win Loss Analysis and Customer Experience Analysis programs.... more
 
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            Pitney Bowes
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            Pitney Bowes powers billions of transactions across the world of commerce. Big or small, physical or digital, we help you market, send and collect.... more
 
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            PeopleMetrics
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            PeopleMetrics software shows you how to reduce churn and retain your customers by improving Customer Experience... more
 
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            pendo.io
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            Pendo extends your product to capture user behavior, gather feedback, and guide users. By partnering with Pendo you can uncover what truly drives product success and elevate your customer experience. Pendo is enterprise-grade, yet easy to use for peo... more