Customer Experience, Service & Success

 

Does Your Mobile Marketing Meet Customer Needs?

Ashley Kaczmar | We're in a mobile-first world now, and that means mobile marketing needs to meet higher expectations for consumer experience. ... more
 

Using Customer Surveys to Read Your Customer’s Mind

Kathi Furman | Customer surveys are used by businesses to gain knowledge and power. Survey service websites make your research easy and customizable.... more
 

Swallow Your Pride and Step Aside for New CXOs

Lisa Callahan | Your C-suite employees have a special place in your biz. It takes an introspective entrepreneur to admit weaknesses and let other, stronger CXOs step in.... more
 

Uncover Hidden Profit with Customer Success Software

Kathi Furman | Utilize available resources and unlock the hidden profit in your business operations by shifting your focus to customer success.... more
 

Happy Customer, Happy You: Optimizing the Customer Experience

John Shieldsmith | It's easy to overlook the customer experience when thinking about all of marketing's moving parts. Read this guide to learn why UX should be #1.... more
 

Feel the Churn: The Impact of Churn Rate on Customer Success

Kathi Furman | It is vital for businesses to understand their churn rate, how to calculate it, and make improvements to achieve higher customer success.... more
 

How a Pair of Leggings Sparked a Debate About Customer Empathy

Hailee Franco | United Airlines allegedly prevented two women from boarding their flight due to leggings recently. So what does this say about empathy?... more
 

Closing the Sale: Turning Shoppers into Customers

Hailee Franco | Window shoppers, you know them, you loathe them. But did you know you can turn these browsers into buyers? Find out how in this article.... more
 

Make Your Social Media Count in Real Numbers

Ashley Kaczmar | Many experts believe it's time for businesses to start getting really serious about social media. That's where this article comes in.... more
 

Make Your Employees Think Customer-First

Ashley Kaczmar | Bad customer service leads to bad reviews. You need employees that are dedicated to making your customer's experience the absolute best. How do you do that?... more
 

AI in Business: Robot-Run Marketing is Going Mainstream

Lisa Callahan | Read to discover how Artificial Intelligence is shaking up the marketing landscape and making marketers' jobs easier than ever before.... more
 

When Worlds Collide: Customer Support and Customer Service

Ashley Kaczmar | In this article, we'll explore how customer care has changed, and how customer support and customer service are coming to mean one and the same. ... more
 

NextBee collaborates with 3dcart

Ashley Kaczmar | "Shopping cart software leader 3dcart and NextBee Media - a cutting-edge Viral Marketing Software company - announced today a collaborative venture that will bring affordable and technologically superior marketing solutions to 3dcart merchants.... more
 

Freshdesk gets a chatbot

Ashley Kaczmar | Freshdesk has partnered with AmplifyReach to provide a chatbot solution for its customers.  How does this reflect the current trends around chatbots?... more
 

Why Online Reviews Are Top of Mind for 70% of Consumers

Max Schleicher | Online reviews on sites like Facebook, Google, and TripAdvisor shape consumer behavior. ReviewTrackers reached out to a U.S. based consumer panel and found that 70% of consumers read reviews in the beginning of and during the research phase of the... more
 

RESPECT

Leon Miltiadous | An interesting article to read for a small business owner like myself. Establishing Respect with clients is paramount to the success of the business and to delivery a product/service which is of high quality. Mutual trust and professionalism are imp... more
 

How to start a B2B business?

Leon Miltiadous | Thorougly enjoyed reading this article. I am a small business owner and looking to incorporate some of these ideas into my business plan. I have been developing a business plan for a few years now and only recently started to look into B2B pros... more
 
0 Reviews
            ServiceSource
                  ,                         Social & Relationships
            ServiceSource provides purpose built Revenue Lifecycle Management solutions, best-practices and technologies to grow and retain recurring revenue from existing customers.... more
 
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            ReachOut Suite
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            A complete solution to conduct inspections and audits easily for your Business. Eliminate paperwork.Create Checklists. Manage Work Orders. Start Free Trial ... more
 
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            LiveZilla GmbH
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            LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats.... more
 
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            Helpware
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            Helpware is a reliable outsource team that does your business processes with maximum efficiency and effectiveness... more
 
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            Slaask
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            Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Sign up for Free!... more
 
            Dartboard Analytics
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            Dartboard extends your existing tools, CRMs and systems of record by adding powerful reporting and analytics capabilities, and lets you focus on actionability rather than preparing spreadsheets.... more
 
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            Calabrio
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            Innovative contact center WFO from Calabrio. A single, integrated solution for call recording, quality assurance, workforce management and analytics.... more
 
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            Brand Embassy
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            Brand Embassy helps companies to Acquire, Retain and Grow customers through digital customer service, at scale... more
 
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            Bornevia
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            Bornevia is a SaaS Customer Support CRM that lets businesses setup their own simple & real-time customer service helpdesk able to manage support tickets from online and offline channels easily in less than 3 minutes. Available on either free subscrip... more
 
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            Bolstra
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            Bolstra is a state of the art Customer Success Management platform that allows you to engage your customers and drive towards their desired outcomes.... more
 
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            Zuora
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            Zuora's cloud technologies help companies build subscription business models by establishing, cultivating and monetizing recurring customer relationships.... more
 
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            UserVoice
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            Product feedback management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions.... more
 
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            Totango
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            Customer Success and User Engagement Management for Online Businesses... more
 
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            Strikedeck
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            Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.... more
 
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            SignupLab
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            SignupLab gives you the tools to drive and automate subscription-based B2B sales. Couple of clicks and you get all sign-ups, customers and subscriptions organized in fully automated sales funnel. Get started today by syncing with services like Stripe... more
 
            Primary Intelligence
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            Primary Intelligence delivers outcomes for B2B marketing, sales, and product leaders through Win Loss Analysis and Customer Experience Analysis programs.... more
 
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            Pitney Bowes
                  ,                         Social & Relationships
            Pitney Bowes powers billions of transactions across the world of commerce. Big or small, physical or digital, we help you market, send and collect.... more
 
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            PeopleMetrics
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            PeopleMetrics software shows you how to reduce churn and retain your customers by improving Customer Experience... more
 
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            pendo.io
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            Pendo extends your product to capture user behavior, gather feedback, and guide users. By partnering with Pendo you can uncover what truly drives product success and elevate your customer experience. Pendo is enterprise-grade, yet easy to use for peo... more
 
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            Mi4biz
                  ,                         Social & Relationships
            Mi4biz is a Cloud Solution for Customer Service Management and Complaint Management. Mi4biz is Easy to Customize, Multi-Channel with Workflow. Try it!... more
 
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            Logicalware
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            Customer service software, support and management to improve multi-channel customer interactions. Call 0131 564 1100 to book a free trial... more
 
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            KANA Software
                  ,                         Social & Relationships
            KANA provides CRM Solution which helps the world's best known brands master the customer service experience & knowledge management.... more
 
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            Freshdesk
                  ,                         Social & Relationships
            Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Get a free trial today!... more