customer trust

                  ,                         Social & Relationships
            Create customers that create more customers – grow your business through word of mouth marketing with our advanced Advocate Marketing platform... more
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                  ,                         Social & Relationships
            Customerville is the unique Customer Experience platform that excites customers to share feedback and inspires employees to deliver great service.... more
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                  ,                         Social & Relationships
            Measure and improve customer satisfaction. Get expert advice on how to track and improve your Net Promoter Score and other satisfaction metrics.... more
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                  ,                         Data
            Action Recorder helps marketers and developers set up website event tracking in a simpler and faster manner, without coding.... more
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                  ,                         Commerce & Sales
            CustomerMatrix is SaaS leader in artificial intelligence that global banks and insurance companies use to help grow revenue and deepen client relationships.... more
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                  ,                         Social & Relationships
            Salesforce Platinum Partner CustomerTimes provide a full range of Salesforce Services. From consulting to development and support. Maximize the value of your... more
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                  ,                         Social & Relationships
            Join the #1 Customer Retention Platform in the World and Never Lose a Customer Again. Easily gather feedback and uncover actionable insights based on NPS.... more
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                  ,                         Content & Experience
            Send automated email, push, SMS, letters, and webhooks based on your customer's activities in your app or product.... more

Customer Service

What is Customer Service? Customer Service is the assistance businesses give to customers before, during, and after purchasing a product. This help can be small, like helping a customer reset a password. Or it can be larger, like helping them trou... more

Customer Success

What is Customer Success? Customer Success is a new and emerging role in many businesses. Its focus is on managing the relationship between the customer and the business or vendor. When successful, customer success improves the customer lifetime v... more

Customer Feedback

What is customer feedback? Businesses use customer feedback  to learn how people feel about their product or service . Customers either voluntarily provide feedback, or the business asks them for it after purchase. Feedback comes in many f... more

Customer Experience

What is Customer Experience? Customer Experience  also known as CX is the culmination of interactions a customer has with a business. These interactions happen throughout the course of the customer's relationship with the business. The custome... more

Customer Intelligence (CI)

What is Customer Intelligence (CI)? Customer Intelligence (CI) is the process businesses use to gather and review customer data. Then, this data taken from multiple sources looks at customer details and activities. The goal of CI is to unders... more
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                  ,                         Social & Relationships
            Kustomer - Build richer customer relationships... more

Customer Trust: Its Importance to Your Customer Relationships

Kathi Furman | A recommendation from a friend is far more powerful than your promise. Take the steps today to make customer trust a priority in your business strategy.... more
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            Customer Focus
                  ,                         Commerce & Sales
            Effective eCommerce websites and business management software for promotional product distributors, apparel decorators, sign makers and print managers.... more

Customer Relationships

Nia Francis | I completely agree with this article. When you treat customers with care, it will urge them to continue doing business with you. If I was part of a customer loyalty program, but the people working for that business didn't treat me respectfully, I wo... more

Customer Acquisition Cost (CAC)

What is Customer Acquisition Cost? Customer acquisition cost, also known as CAC is the amount of money it costs to get a customer to buy your product or service. Both businesses and investors use CAC. To calculate CAC simply divide "cost spent... more

Customer Lifetime Value (CLV)

What is Customer Lifetime Value? Customer lifetime value, also known as CLV predicts the value of a customer to a business. This value is calculated based on the entire lifetime of the relationship. Due to the fact that a business is never sure how... more

Customer Data Plaform (CDP)

What is a Customer Data Platform (CDP)? A  customer data platform (CDP)  is a database that stores any collected customer data on a single platform. This data is often pulled from multiple stores and campaigns, leaving it fragmented. Data... more
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            Customer Love
                  ,                         Social & Relationships
            CustomerLove is simple software that helps businesses track customer satisfaction, collect feedback & generate positive online reviews & testimonials.... more
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                  ,                         Social & Relationships
            CROSS-CRM l'outil indispensable des pros de la Relation Client - Reporting, Data Visualisation et Quality Monitoring des centres de relation client... more

Voice of Customer (VOC)

What is Voice of Customer? Voice of Customer also known as VOC, is the process of determining a customer's wants, needs, and distastes. Businesses then group these three categories into a hierarchal structure, allowing them to prior... more

Customer Relationship Management (CRM)

What is customer relationship management? Customer Relationship Management (CRM) is a mix of the strategies, technology, and practices that manage and analyze customer interactions. Then, it collects all the data a provided by a customer to a busine... more

360-Degree Customer View

What is a 360-Degree Customer View? The  360-degree customer view is the idea that a complete view of a customer is possible using customer journey data. This data is acquired by examining various touchpoints from the customer journey. Still,... more

Keeping Track of Customers with Customer Relationship Management

Kathi Furman | To compete with increasing online competition, businesses need to improve their customer relationship management.... more

The Key to A+ Customer Experience Lies in Customer Data

Madeleine Helme | Customer experience is something that a lot of businesses are focusing on these days. Use your customer data to improve your business.... more

The Customer Connection: Making Customers Advocates

Kathi Furman | Finding the right influencer isn’t always an easy task. Businesses often forget that the best influencers might be one of their customers.... more

Using Customer Surveys to Read Your Customer’s Mind

Kathi Furman | Customer surveys are used by businesses to gain knowledge and power. Survey service websites make your research easy and customizable.... more
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                  ,                         Social & Relationships
            Collect and display customer reviews to improve your trust and brand loyalty online... more
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                  ,                         Commerce & Sales
            Want the best affiliate tracking software ? LinkTrust provides digital marketing tracking system & affiliate management software. Contact for demo and your 14 day free trial... more
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                  ,                         Management
            TrustRadius is a community of professionals sharing software reviews, software discussions, and best practices.... more
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                  ,                         Data
            InfoTrust is a Cincinnati web analytics and digital marketing company. We specialize in Google Analytics, tag management, and all things digital marketing.... more

Consistent Customer Service

Niya Dairo | In addition to trust, it's also important for customers to have consistency between all the employees they interact with. You have to be friendly, knowledge, and loyal on every single call. There must be some level of camaradarie between employ... more

Keeping Customers is Hard to Do

Hailee Franco | Retaining customers is easy. All you need is great customer service. Check out 5 ways you can keep your customers from walking away.... more

Keeping the customer happy

Gregory Samsa | The old adage is ever so true: the customer is always right, so keep the customer happy. Customer relationship management should be a cornerstone of every business that strives to be successful. It is important to be timely in responding to customer... more

Loyal customers reaction

Niya Dairo | Coming from the loyal customer's side of things, I feel this article is missing something. I don't think the article points out that most loyal customers just want to be known and heard. You can throw incentives at them all day long but let peo... more
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                  ,                         Advertising & Promotion
            CARMA offers world-class media intelligence services that cover all forms of traditional & digital media in more than 40 countries and in over 80 languages... more

Customers are first

Ben Ibarra | As a business owner this article resonated with me so much. CRM is definitely one of the most important aspects to focus on, if not the most important. When done right, customers not only are served but feel understood and cared for by the busi... more