It's very easy these days for people to complain loudly and to a large number of people about things thanks to social media. One of those things may end up being your brand. So how do you handle those kinds of situations? Jacqueline F. Strayer is here with the Institute of Public Relations to answer that question.
Who Should Read This Article
Got an angry tweet directed at you that you're not sure how to deal with? This article has the guidance you seek.
What You Will Learn
Strayer will provide you with major tips on how to handle the angry mob of tweets, including:
- Establishing a management team
- Have a strategy ready for any and all occurrences
- Don't leave things up to chance
Social media has opened the gates for a brand reputation to be ruined much faster than ever before, so it's critical to stay on top of your game. What plans do you have in place for a social media crisis?