Nia Francis

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Customer Relationships

Nia Francis | I completely agree with this article. When you treat customers with care, it will urge them to continue doing business with you. If I was part of a customer loyalty program, but the people working for that business didn't treat me respectfully, I wou... more

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Why feedback is important

Nia Francis | Feedback is very important when it comes to marketing. I say this because it's hard for a business to improve if they don't know what their problems are. I believe that no matter what, there is always room for improvement. I agree with this... more

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Development of Technology

Nia Francis | Technology has been greatly developped in the past few years. Customer service messenger has completely changed the game! In my opinion, it is so much quicker than having to wait on the phone, and being put on hold for a long time. I don't... more

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Message in a Chatbot: How Messenger is Changing Customer Service

Ashley Kaczmar | You know that feeling when you have to make a phone call and you just don't want to. And your customers know that feeling well too. ... more