customer trust: its importance to your customer relationships


Customer Trust: Its Importance to Your Customer Relationships

Kathi Furman | Customer trust is the center of every customer relationship. Trust increases customer loyalty, boosts referrals, and increases sales. Trust makes or breaks a business’s longevity.What is customer trust?Trust is an individual’s ability to... more

Top Businesses Use Advocacy, Loyalty, and Referrals to Grow in 2017

Ashley Kaczmar | Advocacy, loyalty, and referrals solutions help companies actively encourage loyalty among their customers. Many businesses implement these.... more

The Power of Influencer: Implementing Influencer Marketing Strategies

Kathi Furman | “Nearly one in four marketers rate influencer marketing as the fastest-growing online customer-acquisition method, and nearly 60 percent of marketers are planning on increasing their spend in this area.” - AdWeekCustomers are the key to o... more

What Elite Marketers Know About Feedback and Chat in 2017

Ashley Kaczmar | Feedback and chat solutions provide ways to manage communications between a brand and its customers while also collecting information from these customers.... more

Straight from the Experts: Using Mobile and Web Analytics to Improve CX

Lana Moore | The customer is always right, or at least that is how the saying goes. So if this is the case, what can you do to improve CX? Find out from the experts.... more

Selling Yourself: Mastering Retail Marketing

John Shieldsmith | You've got tons of great products to sell. So why aren't they selling? Have you tried selling your brand? Master retail marketing and dominate retail.... more

What Top Digital Marketers Already Know About Influencer Marketing in 2017

Ashley Kaczmar | Influencer marketing is a strategy that uses people with celebrity or authority to promote or market a business or product.... more

Social and Relationships: 50+ Stats You Need to Know

Lana Moore | Looking for a rundown of "need-to-know" information on social media and customer relationships? Look no further. We have all the essential statistics.... more

Why You Need Video Advertising to Reach the Consumer of 2017

Ashley Kaczmar | Video advertising refers to online display ads that have videos within them. Video advertising is more engaging, easier to consume, shareable.... more